Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: November 6, 2025
1. Introduction
Hiel Tech ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our HielLinks profile service and Social Media Planner.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, and profile details
- Profile Data: Business information, social media links, descriptions, and uploaded media
- Content: Posts, comments, messages, and other content you create or share
- Communication: Information when you contact us for support or feedback
2.2 Information Collected Automatically
- Usage Data: How you interact with our services, pages visited, time spent
- Device Information: Browser type, operating system, IP address, device identifiers
- Analytics: Performance metrics, click tracking, and user behavior patterns
- Cookies: Session data, preferences, and authentication tokens
2.3 Third-Party Information
- OAuth Providers: Profile information from Google, Facebook when you connect these accounts
- Social Media APIs: Content, analytics, and account data from connected platforms
- Payment Processors: Transaction information for premium services (when applicable)
3. How We Use Your Information
Service Provision
- • Provide and maintain our services
- • Process your requests and transactions
- • Enable social media integrations
- • Generate analytics and insights
Communication
- • Send important service updates
- • Respond to your inquiries
- • Provide customer support
- • Send promotional content (with consent)
Improvement
- • Analyze usage patterns
- • Improve our services
- • Develop new features
- • Fix bugs and issues
Legal & Security
- • Comply with legal obligations
- • Prevent fraud and abuse
- • Enforce our terms of service
- • Protect user safety
4. Information Sharing and Disclosure
We do not sell your personal information.
We may share your information only in the following circumstances:
Service Providers
Third-party services that help us operate our platform (hosting, analytics, payment processing)
Legal Requirements
When required by law, court order, or to protect our rights and safety
Business Transfers
In connection with mergers, acquisitions, or sale of assets (with user notification)
With Your Consent
Any other sharing will be done with your explicit consent
5. Third-Party Services
Authentication
- • Google OAuth
- • Facebook Login
- • Supabase Auth
Infrastructure
- • Vercel (Hosting)
- • Supabase (Database)
- • AWS/GCP (Storage)
Analytics
- • Usage Analytics
- • Performance Monitoring
- • Error Tracking
These services have their own privacy policies. We encourage you to review them when using our platform.
6. Data Security
Security Measures
- ✓ Encryption in transit and at rest
- ✓ Secure authentication protocols
- ✓ Regular security audits
- ✓ Access controls and monitoring
- ✓ Secure data centers
- ✓ Regular backups
- ✓ Incident response procedures
- ✓ Employee security training
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request a copy of your personal data
Correction
Update or correct your information
Deletion
Request deletion of your data
Portability
Export your data in a portable format
To exercise these rights: Contact us at privacy@hieltech.com or use the settings in your account dashboard.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
privacy@hieltech.com
support@hieltech.com
Response Time
We respond to privacy inquiries within 72 hours
This privacy policy is effective as of November 6, 2025 and applies to all users of Hiel Tech services.